Sunday, 18 March 2018

Leaving Indiegogo

Hi everyone.

Really shocked to be making this post. After our article came out, we received a further £60 in donations through Indiegogo. This is because we chose 'in demand', which keeps the campaign open so long as we receive at least one donation within a six-month period.

We were overjoyed that more people were interested in supporting the project and had donated their hard-earned money to back us.

Then we got an e-mail from Indiegogo explaining the financial breakdown of our donations. Out of £60, we would only receive £29 - less than 50% of the money raised:

We couldn't believe it when we saw it. They also took around £500 from the original £6,000 we raised, but we covered that ourselves because we didn't want our supporters' money going into the black hole of Indiegogo and bank fees.

We've just written to them urgently requesting the closure of the in demand option, and they responded with a highly inapropriate automated message:

Thank you for contacting Indiegogo's Customer Happiness team! 

This is a family blog, so we won't repeat what went through our heads.

We haven't got a good word to say about our Indiegogo experience and would ask anyone else who wishes to donate in the future to do so directly through PayPal, as the fees are minimal in comparison and the money comes direct to us without any third party skimming.  Sorry for this disappointing news. We will make up the difference ourselves as it's absolutely not fair to the people who have supported us.

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